Impact of explanations and prior relationship on satisfaction, loyalty intentions, and negative word-of-mouth intentions following a service failure.
by Kevin D Masick
| Publisher: | Unknows |
| Published In: | 11-Sep-2011 |
| ISBN-10: | 1244045454 |
| ISBN-13: | 9781244045453 |
| Binding Type: | Paperback |
| Weight: | 390 gms |
| Pages: | pp. 178, 50:B&W 7.44 x 9.69 in or 246 x 189 mm (Crown 4vo) Perfect Bound on White w/Gloss |
The Title "Impact of explanations and prior relationship on satisfaction, loyalty intentions, and negative word-of-mouth intentions following a service failure." is written by Kevin D Masick. This book was published in the year 1120. The ISBN number 1244045454|9781244045453 is assigned to the Paperback version of this title. This book has total of pp. 178 (Pages). The publisher of this title is Unknows. Impact of explanations and prior relationship on satisfaction, loyalty intentions, and negative word-of-mouth intentions following a service failure. is currently Not Available with us.You can enquire about this book and we will let you know the availability.