Providing explanations to customers for service and recovery failures The impact on satisfaction, loyalty, and complaining behavior.
by Stephen P Burke
| Publisher: | Unknows |
| Published In: | 11-Sep-2011 |
| ISBN-10: | 1244043141 |
| ISBN-13: | 9781244043145 |
| Binding Type: | Paperback |
| Weight: | 363 gms |
| Pages: | pp. 162, 50:B&W 7.44 x 9.69 in or 246 x 189 mm (Crown 4vo) Perfect Bound on White w/Gloss |
The Title "Providing explanations to customers for service and recovery failures The impact on satisfaction, loyalty, and complaining behavior." is written by Stephen P Burke. This book was published in the year 1120. The ISBN number 1244043141|9781244043145 is assigned to the Paperback version of this title. This book has total of pp. 162 (Pages). The publisher of this title is Unknows. Providing explanations to customers for service and recovery failures The impact on satisfaction, loyalty, and complaining behavior. is currently Not Available with us.You can enquire about this book and we will let you know the availability.